My advice to anyone with an account with Credit One Bank, do not open two accounts with this company. She just repeated the same sentence," your account was closed". and could not assist me in any other way. The representative could not offer me any explanation as to why I did not receive a closing letter, she refused to transfer me to the collections department since my card was not closed due to lack of payment. When I noticed my credit card account did not receive my additional payment, I called immediately. I attempted to make an additional payment, however my bank assumed it was fraudulent activity, and denied the payment. My account was active, and payments were received before they were due. I have two accounts with this company, however one of my accounts closed without any notification. I have received extremely poor customer service from this company. This is inexcusable! Thank you for your assistance in regards to this matter, it is deeply appreciated. I hope you will investigate this matter, so this does not happen to another customer, who simply applied for a Capital One Credit Card. My father faught proudly in World 11, to defend, and protect our freedom, and this country and the rights of all Americans. Look around, we have homeless people living in our streets who have no jobs. I question the fact that your out sourcing American jobs from the USA. To say the least, Your Customer Service Department is unprofessional and unethical, and, I feel, they do not represent the good name of Capital One in good faith. I believe that "Your customer service representatives," should represent the Good Name of Capital One, and how they treat customers is a direct reflection on the good name of your company, Capital One. No one in customer service could give me a logical reason for taking this action, which deeply concerned me. Since, I was approved for a Capital One credit card, and received the card in the mail, why after the fact was the card restricted? I feel security should have been done beforhand. No information was provided to me, as to why my Capital One had placed the restriction on my card. Case and Point: When someone restricts my credit card, you better have a good reason, and just cause, proof for taking such action. Also, I never received any confirmation back from Capital One via email that my ID which is confindincial was in deed received. When I sent my ID to Capital One, I noted, it was sent to their Fraud Unit. There was no just cause to be treated like this, all I did was call the 800 number provided, to activate my Capital One card. The matter was bring turned over to the "back room." PLEASE NOTE: This was a humiliating, offensive, rude, demeaning experience. She said I had to submit my ID for proof, she would send me an email that would link me to a secure line. Sadly, it took several more phone calls before I could speak to someone that I could understand. I was trssferred to several other representatives whom I could not understand, even asked for a supervisor, but the call was disconnected. I was informed, she was placing a restriction on my card because she didn't know who I was, and she needed more proof.
The representative could not speak fluent in English, it was very difficult to understand her, there was very loud back grown noise. Yesterday, when I called the 800 number provided with my credit card, to activate my credit card, Customer Service was terrible. I even connected to your Capital One App on line. I was approved and received my Capital One Platinum Card for $300. if you want to be lied to and told they will buy back your account and then refuse to do so beware!!!! ! do not use them they are not worth the mess they put you in. That is the lamest thing i ever heard if your going into collections they should notify my mail email phone and i received zero. the excuse they use is they were not allowed to call me. I was in collections for 3 months and not a word from them had to find out when i checked my credit report that they charged my account off and reported false information.Īfter hours of speaking with managers they still would not rectify the mess they put me in. This company is shady after having an account for years they do not make things right. when they refused my payments to begin with. refused to reinstate my account when i was making montly payments as promised.Įven though they made mistakes they refuse to buy back the account and reported to my credit buerau that i refused to pay. Was sent to outside collection agency as non payment when they refused to take my payments at credit one.
0 kommentar(er)
